Need Help?
Customer Support
0845 519 1806
International
+44 (0)845 519 1806

Lines open:

Mon - Fri
08:00 - 20:00
Sat - Sun
08:00 - 17:00
Submit your request!

Prohibited Items List

Prohibited Items:

The following items (or any item similar in description or content) can not be carried on any service.
Any person sending such an item may be subject to their ordering being cancelled without notice:

  • Aerosol
  • Alcoholic beverages (Added 17/1/2009)
  • Ammunition (Added 17/1/2009)
  • Air bag (Added 18/06/2010)
  • Air rifle
  • Animals of any form (alive or dead)
  • Baby milk to China without written authorisation from the Chinese government (added 16/11/2010)
  • Battery containing liquid (Added 18/12/2009)
  • Biological samples (Added 17/1/2009)
  • Car batteries
  • Car bonnet
  • Car bumpers
  • Cash
  • Cheques
  • Christmas crackers (Added 17/1/2009)
  • Counterfeit currency (Added 17/1/2009)
  • Currency (Added 17/1/2009)
  • Dangerous goods
  • Drugs (including prescription) (Added 17/1/2009)
  • Filth, foul or disgusting material (Added 17/1/2009)
  • Fire Extinguisher (Added 17/09/2010)
  • Fish (live or dead)
  • Fluid
  • Gun
  • Hazardous goods
  • Human remains (Added 17/1/2009)
  • Indecent, obscene or offensive articles (Added 17/1/2009)
  • Infectious substances (Added 17/1/2009)
  • Ink and toner cartridges - This applies to shipments leaving or entering mainland UK only not intra mainland UK collections/deliveries
  • Juice
  • Liquid
  • Living creatures (Added 17/1/2009)
  • Lottery tickets (Added 17/1/2009)
  • Meat
  • Money
  • Negotiable intruments in bearer form (whether cash like or not) which includes but is not limited to blank or activated credit / cash dispender cards, blank checques, Lottery tickets, money or postal orders, pre-paid phone cards, tickets, travellers cheques, vouchers / tokens and unused stamps )
  • Oil
  • Passport
  • Perishable goods (all)
  • Replica weapons
  • Plant
  • Rifle
  • Settee
  • Sinks (Added 09/05/2008)
  • Sofa
  • Stamps (unless franked) (Added 17/1/2009)
  • Toilets (Added 09/05/2008)
  • Unknown
  • Water
  • Weapons
  • Windscreen (Added 15/12/2010)
  • Wine


Special Provisions:

  • Banjo - maximum parcel compensation value for damages is £100, up to £1000 compensation for lost items. Banjos must be sent in a hard case. (Added 04/06/2007)
  • Cello - maximum parcel compensation value for damages is £100, up to £1000 compensation for lost items. Cellos must be sent in a hard case. (Added 04/06/2007)
  • Guitars - maximum parcel compensation value for damages is £100, up to £1000 compensation for lost items. Guitars must be sent in a hard case. (Added 04/06/2007)
  • Violin - maximum parcel compensation value for damages is £100, up to £1000 compensation for lost items. Violins must be sent in a hard case. (Added 04/06/2007)
  • Amplifiers - maximum parcel compensation value for damages is £200, up to £1000 compensation for lost items (Added 14/05/2010)


No Compensation Items:

The following items (or any item similar in description or content) can only be carried on a no compensation basis on any service. 
Any person sending such an item does so at their own risk:

  • Amber (Added 17/1/2009)
  • Antique
  • beswick figures
  • Bottle
  • bottles
  • Bulbs
  • Camera
  • Canvas Print (Added 19/07/2010)
  • Car Door
  • Car Panel
  • Ceramic
  • Ceramics
  • chandelier
  • China
  • chocolate
  • Clock
  • Computer Monitor
  • Concrete
  • confectionary
  • Crockery
  • Crystal
  • Delicate items (all)
  • detergent
  • Diamonds (Added 17/1/2009)
  • Dinner service
  • Dinner Set
  • dinner/tea set
  • Documents
  • fibreglass
  • Figurine
  • Fishing Rods
  • fish tank
  • Food
  • Fragile items (all)
  • Framed painting
  • Framed Photograph
  • Gems or gemstones (Added 17/1/2009)
  • Glass
  • Glassware
  • Gold (Added 17/1/2009)
  • Guitar (that are not sent in a hard case)
  • Hamper
  • Headlight
  • Jewellery
  • lamp
  • lenses
  • Lighting
  • Lights
  • Marble (or stone derivatives) (Added 17/1/2009)
  • Microscope
  • Microwave
  • Mirror
  • Monitor
  • Negotiable documents (Added 17/1/2009)
  • Ornament
  • Over head projector
  • paint
  • Painting (Added 19/07/2010)
  • paints
  • Pewter figures
  • Picture
  • Picture frames
  • Plates
  • Porcelain
  • Pot
  • Pottery
  • Precious metals (Added 17/1/2009)
  • Precious stones (Added 17/1/2009)
  • Projector
  • Real fur (Added 17/1/2009)
  • Resin
  • Scanner
  • Shower screen
  • Silver (Added 17/1/2009)
  • SIM cards (Added 17/1/2009)
  • slush syrup
  • Spectacles
  • Stoneware
  • syrup
  • tail lights
  • Tea set
  • Telescope
  • Television or computer monitor
  • tickets
  • tiles
  • Torches
  • various
  • Vase
  • velux
  • Watch
  • window
  • Window frame

Items Requiring More Information:

The following items (or any item similar in description or content) can only be carried if the description is altered by the customer prior to completing their order. 
Any person sending such an item may be subject to their ordering being cancelled without notice and does so at their own risk potentially negating any parcel compensation:

Please note we are more than happy to carry these items - we just need a clearer description (assumes the clearer description is not an item in the no compensation or prohibited list of course).

  • Car Part
  • eBay
  • Gift
  • Personal Item